Privacy Policy

Last updated: March 1, 2026

## About Our Company

**Legal Entity:** St Richards Trading LLC  
**Operating Name:** NovaSoft Labs  
**Product/Service:** Choplite - Food Delivery Mobile Application

NovaSoft Labs is the trade name (d/b/a "doing business as") under which St Richards Trading LLC operates the Choplite mobile application and related services. When you use Choplite, register an account, or receive SMS messages from us, you are interacting with St Richards Trading LLC.

For all legal, privacy, compliance, and data handling purposes, St Richards Trading LLC is:
- The legal entity and data controller
- The business responsible for SMS messaging services
- The entity collecting and processing your personal information
- The party with whom you have a contractual relationship

**Contact Information:**  
St Richards Trading LLC (d/b/a NovaSoft Labs)  
Email: admin@novasoftlabs.co  
Website: https://strichardstrading.com

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NovaSoft Labs ("we," "us," or "our") operates multiple mobile and web applications, platforms, and services, including but not limited to Choplite and other current and future NovaSoft Labs products (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, and protect information when you use our Services.

## Information We Collect

We may collect the following types of information:

**Personal Information:**  
Phone number, email address, name, and other information you voluntarily provide.

**Verification Information:**  
We collect phone numbers for the purpose of sending one-time passcodes (OTP), verification codes, and security-related messages.

**Usage Data:**  
App interactions, device information, IP address, and basic analytics data to improve performance and security.

## How We Use Information

We use collected information to:

- Verify user identity through one-time passcodes (OTP)
- Authenticate logins and registrations
- Secure user accounts and prevent fraud
- Provide and improve our Services
- Communicate important service-related messages
- Comply with legal and regulatory obligations

## SMS and OTP Messaging

By providing your phone number and creating an account, you consent to receive transactional SMS messages from St Richards Trading LLC (d/b/a NovaSoft Labs), including:

- One-time passcodes (OTP) for login verification
- Account verification messages
- Security alerts and notifications related to your account

**Important Information:**
- These messages are transactional security messages only, not marketing messages
- Message frequency varies based on your login activity
- Message and data rates may apply
- Reply STOP to opt out at any time
- Reply HELP for assistance

You may opt out of SMS communications at any time by:
- Replying STOP to any message
- Disabling SMS in your account settings within the Choplite app
- Contacting us at support@novasoftlabs.co

## Data Sharing for SMS/OTP Services

**Who Sends Your SMS Messages:**  
SMS messages for one-time passcodes (OTP) and security verification are sent by St Richards Trading LLC (operating as NovaSoft Labs) through our service provider Twilio.

**How We Use Your Mobile Number:**  
Mobile phone numbers collected for SMS verification and account security purposes are used solely by St Richards Trading LLC for:
- Sending one-time passcodes (OTP)
- Account verification messages
- Security alerts related to your Choplite account

**Data Sharing Prohibition:**  
We do not sell, share, or disclose mobile phone numbers or SMS opt-in data to third parties, affiliates, or lead generators for marketing or promotional purposes at any time.

**Limited Third-Party Access:**  
This information is shared only with:
- SMS and communication service providers (such as Twilio) solely for message delivery
- Infrastructure and hosting providers necessary to operate our Services
- Legal authorities when required by law

**Your Rights:**  
Your mobile information will never be sold or used for marketing purposes. You may opt out of SMS messages at any time by replying STOP to any message, disabling SMS in your Choplite app settings, or contacting us at support@novasoftlabs.co.

## Sharing of Information

We do not sell personal information.

We may share limited information with:
- SMS and communication service providers (such as Twilio) solely for message delivery
- Infrastructure and hosting providers necessary to operate our Services
- Legal authorities when required by law

All third parties are required to protect your data.

## Data Retention

We retain personal information only as long as necessary to:
- Provide the Services
- Meet legal, security, and operational requirements

## Data Security

We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, disclosure, or misuse.

## Your Rights

You may request:
- Access to your personal information
- Correction or deletion of your data

Requests can be made through our contact page or by emailing admin@novasoftlabs.co.

## Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date.

## Contact Us

Please contact us through our website contact page or by email at admin@novasoftlabs.co.

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© 2026 St Richards Trading LLC d/b/a NovaSoft Labs. All rights reserved.